These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and Ufanisia Africa Ltd (“Ufanisia”, “we”, or “us”) governing your access to and use of the Upepo POS platform and related services.
By creating an account, clicking “Agree”, or by accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Upepo POS is a software-as-a-service (SaaS) platform that provides point-of-sale, inventory management, purchasing, compliance filing, and reporting tools for retail and hospitality businesses operating in Africa.
Upepo POS is not a financial service. {' '} We do not hold, process, or transmit funds on your behalf. Payment processing is handled directly by third-party payment providers (e.g. Safaricom M-Pesa, card networks). We provide the interface and reconciliation tools; we are not a payment institution.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable. We will not be liable to you or any third party for modifications, suspension, or discontinuation of the Service.
To use Upepo POS, you must register for an account and provide accurate, complete, and current information. You agree to keep this information up to date.
You are responsible for:
You must not share your account credentials with anyone outside your organisation. Each user in your organisation should have their own named account or PIN-based cashier profile.
Upepo POS is offered on a subscription basis. Subscription fees are billed monthly or annually, depending on the plan you choose, and are due in advance.
Free Trial
We offer a 14-day free trial on all paid plans. No credit card is required to start a trial. At the end of the trial period, you must subscribe to continue using the Service. Trial data is preserved when you upgrade.
Auto-Renewal
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can manage or cancel your subscription from your billing dashboard at any time.
Refunds
We offer a 30-day money-back guarantee on new subscriptions. If you are not satisfied within the first 30 days of your paid subscription, contact us at{' '} billing@ufanisia.com {' '} for a full refund. After 30 days, subscription fees are non-refundable except where required by law.
Price Changes
We may change subscription pricing with at least 30 days' notice. Price changes take effect at your next renewal date.
You agree to use Upepo POS only for lawful business purposes in accordance with these Terms and all applicable laws and regulations.
You must not:
We reserve the right to suspend or terminate your account immediately and without notice if we determine, in our reasonable discretion, that you have violated these acceptable use obligations.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.
You retain ownership of all business data you input into Upepo POS — products, customers, sales records, and financial data. We act as a data processor on your behalf. You are responsible for ensuring that your use of our platform complies with applicable data protection laws in your jurisdiction, including the Kenya Data Protection Act (2019) and equivalent legislation in other countries.
Ufanisia owns the platform. {' '} All software, interfaces, designs, logos, trademarks, and content that form part of Upepo POS are the exclusive property of Ufanisia Africa Ltd or its licensors, and are protected by copyright, trademark, and other intellectual property laws.
You own your data. {' '} All business data you create, upload, or generate through the Service — including product catalogues, transaction records, customer lists, and reports — remains your property. We claim no ownership over your business data.
These Terms grant you a limited, non-exclusive, non-transferable licence to access and use the Service solely for your own internal business operations during the subscription term. This licence does not include the right to reproduce, distribute, or create derivative works of our platform.
To the fullest extent permitted by applicable law, Ufanisia Africa Ltd and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the Service.
Our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the total fees paid by you to Ufanisia in the three months immediately preceding the event giving rise to the claim.
The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. We specifically disclaim any warranty that the Service will meet your compliance obligations — compliance remains your responsibility, though we provide tools to assist.
Either party may terminate the subscription at any time:
Data Export After Termination
Following termination of your account for any reason, you have{' '} 90 days {' '} to export your business data using the platform's export tools. After this period, operational data will be permanently deleted from our servers. Compliance records required to be retained by law will be handled in accordance with our Privacy Policy.
These Terms shall be governed by and construed in accordance with the{' '} laws of Kenya , without regard to conflict of law principles.
Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts located in{' '} Nairobi, Kenya . Both parties consent to personal jurisdiction in those courts.
Notwithstanding the above, either party may seek interim or emergency relief in any court of competent jurisdiction to protect its rights pending resolution of a dispute.
We reserve the right to update or modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you may cancel your subscription before the effective date.
If you have questions about these Terms or need legal clarification, please contact our legal team:
For billing enquiries, contact{' '} billing@ufanisia.com . For general support, visit our{' '} Support Centre .